FREQUENTLY ASKED QUESTIONS

WHY BOOK DIRECTLY?

• Best available rates with no extra booking platform fees.
• Direct communication with the owner before, during, and after your stay.
• More flexibility whenever possible with special requests.
• Secure online payments and the same professional service you'd expect from a major booking site.
• The satisfaction of supporting a local family business.

Our goal is to make booking simple, safe, and personal from the very beginning.

IS IT SAFE TO BOOK DIRECTLY THROUGH OUR WEBSITE?

Absolutely. Your payment is processed through secure, encrypted payment systems, and your personal information is protected. We also send a confirmation immediately after your reservation so you know everything is taken care of.

HOW DO I KNOW MY RESERVATION IS CONFIRMED?

As soon as your booking is complete, you'll receive a confirmation email with all of your reservation details. We'll also personally reach out before your arrival with check-in information and are always available if you have any questions.

CAN I CONTACT YOU BEFORE BOOKING?

Of course! We'd love to answer any questions about the villas, Playa Langosta, or your trip. We want you to feel completely confident before making your reservation.

WHAT IS YOUR CANCELLATION POLICY?

Our cancellation policy is shown during the booking process before you confirm your reservation. We believe in being transparent, so you'll always know the terms before you book.

DO YOU OFFER DISCOUNTS FOR LONGER STAYS?

Yes! We offer discounts on longer stays throughout the year. Reach out with your potential dates and we'll give you our best rate. 

CAN YOU HELP US PLAN OUR TRIP?

Absolutely! We live locally and are happy to recommend restaurants, family activities, beaches, surf lessons, wildlife tours, grocery delivery, airport transportation, babysitters, and more. We want your vacation to be as relaxing and memorable as possible.

STILL HAVE A QUESTION?

We're always happy to help. Send us a message and we'll get back to you as soon as possible. We want you to feel confident and excited about your stay in Playa Langosta before you even arrive.